Shipping policy

Shipping Policy

Thank you for choosing Mary Jax for your needs! We strive to ensure a seamless shopping experience, and our shipping policy is designed to provide clarity and transparency.

1. Order Processing:

  • All orders are processed within 1-3 business days, excluding weekends and holidays.
  • You will receive a confirmation email with your order details and tracking information once your order has been shipped.

2. Shipping Rates:

  • We offer flat-rate shipping fees based on your location.
  • Free shipping is available for orders exceeding a specified amount. Check our website or promotions for more details.

3. Shipping Time:

  • Delivery times vary depending on your location and the shipping method chosen at checkout.
  • Standard shipping usually takes 7 days, while expedited shipping options are available for faster delivery.

4. International Shipping:

  • We offer international shipping to select countries. Shipping rates and delivery times will be calculated at checkout.
  • Customers are responsible for any customs duties or taxes applicable to their order.

5. Order Tracking:

  • You can track your order using the provided tracking number in the shipping confirmation email.
  • If you encounter any issues with tracking, please contact our customer support team.

6. Refund and Returns:

  • We are confident you will love your purchase. However, if you are not satisfied, we offer a 30-day refund policy.
  • To initiate a return, please contact our customer support team within 30 days of receiving your order.
  • The item must be in its original condition, with tags attached, and in the original packaging.
  • Once your return is approved, instructions for the return process will be provided.
  • Refunds will be processed within five (5) business days after receiving the returned item.

7. Lost or Damaged Items:

  • In the rare event that your order is lost or damaged during transit, please contact our customer support team immediately.
  • We will work with the shipping carrier to resolve the issue and ensure a satisfactory resolution for you.

If you have any questions or concerns about our shipping policy, please don't hesitate to reach out to our customer support team at havethebest143@gmail.com. Thank you for choosing Mary Jax!